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How we protect your account and payment information

When you open an account with nina toto, your personal data and payment details are protected under strict privacy practices.

Account verificationPayment securityData retentionYour access rights
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nina toto How we protect your account and payment information
REACH OUT ANYTIME

Contact us about your privacy and account data

Team online

Email support

Send questions about your personal data, privacy requests or account information to our support team. We respond within 24 hours during business days.

Live chat

Open a chat from your account dashboard to speak with a representative about data access, deletion requests or privacy concerns in real time.

Account settings

Update your personal details, email and phone number directly in your account settings. Changes take effect immediately and are logged in our records.

HOW WE HANDLE YOUR TRUST

Data security, cookies and how your account stays protected

Encrypted deposits and withdrawals

Transactions through DANA, OVO, GoPay and QRIS use bank-level encryption. Your payment details are never visible to other players or stored on our servers in plain text.

Cookie transparency

We use cookies to keep you logged in, remember your preferences and measure how the lobby loads for you. You can manage cookie settings in your browser; some features may work differently if cookies are disabled.

Account security checks

Your login is protected by password encryption. We log suspicious sign-in attempts and can reset your account password through email if you request it.

Third-party payment partners

DANA, OVO, GoPay and QRIS process your deposits and withdrawals. These partners follow their own privacy policies; nina toto does not control how they store your payment method details.

Data deletion requests

You can request that we delete your personal data after account closure, where local law permits. Some records may be kept for regulatory compliance or fraud prevention.

Policy updates

We update this privacy policy to reflect changes in how we operate or new legal requirements. You will be notified of material changes via email; continued account use means acceptance.

Frequently asked questions about privacy and your data

We collect your name, date of birth, email address, phone number and bank or wallet details to verify your identity and process deposits via DANA, OVO, GoPay or QRIS. We also log your IP address and device information for security and fraud prevention purposes.

We keep account records for seven years after closure to comply with local regulations and prevent fraud. Transactional data linked to withdrawals and deposits is retained under the same period, depending on local law.

Yes. You can contact our support team via email or live chat to request a copy of your data or ask for deletion. We will respond within 14 business days. Some data may be retained if required by law or for fraud prevention.

No. Your DANA, OVO, GoPay and QRIS details are processed directly by those payment partners; we do not share your data with other third parties except where required by law or to prevent fraud.

Passwords are encrypted using industry-standard algorithms. We never store or see your actual password. If you forget it, we send a secure reset link to your registered email address that expires in 30 minutes.

Cookies are small files stored on your device that let us keep you logged in, save your preferences and understand how you use the lobby. You can disable cookies in your browser settings, but some features may not work properly.

We monitor for suspicious login attempts and unusual transaction patterns. If we detect unauthorized access, we will freeze your account and contact you via email or phone to verify the activity. You can change your password immediately through account settings.

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